WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES! Please keep this in mind when ordering!
ONCE HAIR HAS BEEN INSTALLED OR TAMPERED WITH, REFUNDS OR EXCHANGES WILL NOT BE PERMITTED!
ALL ORDERS REQUIRE A SIGNATURE UPON DELIVERY! This ensures your order is delivered to you, and that it is not LOST or STOLEN!
All orders are processed and ship during business days only.
Please allow 5 - 10 business days for an order to ship after processing.
Order processing takes 3 days.
All goods ship via USPS. Track your order here https://www.usps.com
Please note that weekends and holidays do not count as business days or order processing days.
Please note these shipping days are an estimate. MOST orders ship faster than the days above. We do NOT offer express shipping.
A tracking number is emailed to your email on file once your order has been shipped. Please make sure your email is correct. Please allow up to 24 to 48 hours before tracking info becomes visible online after receiving your tracking information. Shipping info may not be available on the weekends! We sometimes may issue tracking numbers days before your order ships. If your tracking number isn't working, don't fret. That just means the post office hasn't scanned it in yet, but the tracking number is valid.
International orders can take up to 5 - 10 business days to receive.
We are not responsible for customs fees and other charges associated with international orders once items have been shipped.
If an order is returned to us from the postal service, we will have to charge a $10 re-shipping fee to re-ship the order. If you decide you would like to cancel the order, $10 will be deducted from the original price for shipping.
When a refund is issued, refunds can take 5 - 10 business days to appear back on your card.
Refunds can only be issued if the hair is in it's original condition. Please follow the steps below to see if you are eligible for a refund.
WE WILL NOT ISSUE A REFUND FOR EXTENSIONS THAT DO NOT HAVE THE HAIR WRAPS ATTACHED.
Hair must be in it's original condition to be issued the proper refund.
- Hair must be in it's original condition. Hair tag must be intact and not TORN. Hair must not be washed, colored, cut or dyed. See sample photo here http://sadamscollection.com/t/hair-extensions If the extensions, clip ins, wigs, frontals, etc, DO NOT look like the photos on the link above, a refund will not be issued.
- Please send us a video (no more than 10 seconds) of all products purchased, so we may inspect them to make sure they are in their original condition. This process will not only help you, but us as well, to speed up the exchange/refund process. If you can't send us a photo/video to prove the products haven't been tampered with, we can not issue you a refund.
- Please email everything to our email here, along with your reasoning for wanting a refund. firstname.lastname@example.org Once the email has been received, we will review the video/pictures and issue further instructions.
- When mailing back items, you must send us the tracking info so that we are able to track the package upon delivery. Once we receive the returned items, we will issue you a refund (minus the $10 restocking fee) so you can replace your order, or if you simply want a refund, we will issue one.
All wholesale hair orders are FINAL SALE. When purchasing, you automatically agree to these terms. Once the wholesale distributors information has been shared with you, we CAN NOT issue any refunds or exchanges what so ever.
We no longer have include needle and thread in our packaging. Some of our old packaging may reflect this promotion, we do apologize ahead of time.