FAQ

DOMESTIC SHIPPING: Please allow 3-5 business days for an order to ship after order processing. Weekends and holidays do not count as business days or order processing days. Order processing takes three days. All goods ship via USPS. 

INTERNATIONAL SHIPPING:  It can take up to 2-5 days to receive after shipment. We are not responsible for any customs fees that occur. A tracking number is emailed to your email on file once your order has been shipped. Please make sure your email is correct. Please allow up to 24 to 48 hours before tracking info becomes visible online after receiving your tracking information. 

FINAL SALE: In order to provide the best quality products to everyone, we don't resell any hair extensions returned by customers. Thus, all sales are final. But if we made a mistake with your order, feel free to contact us anytime, we are happy to help you.

ORDER RETURNS:If an order is returned to us from the postal service, we can reship the order, but there is a re-shipping fee to re-ship the order. If you decide you would like to cancel the order after it is returned to us for a refund instead, the shipping fee will be deducted from the original purchase.

ROUTE SHIPPING PROTECTION: We do offer extra shipping protection that protects your package in the event that it is lost or stolen. We suggest all customers purchase it. Being as though we are not responsible for lost and stolen packages, we encourage all customers to purchase this protection. 

Failure to purchase the shipping protection means that you are taking full responsibility for your item if it is lost or stolen. 

Once purchased, your package is 100% protected, and you will be refunded in any event that it's lost or stolen.

You can file a claim here to receive a full refund: https://claims.route.com

ORDER RETURNS: If an order is returned to us from the postal service, we can reship the order, but there is a re-shipping fee to re-ship the order. If you decide you would like to cancel the order after it is returned to us for a refund instead, the shipping fee will be deducted from the original purchase.

All hair extensions shed. Our hair has minimal to no shedding. This is normal and unavoidable and would happen the same way if the hair was growing from your scalp. Hair extensions should be treated and cared for as your natural hair.

To prevent shedding, we suggest sewing around the wefts of the hair instead of through the wefts. All human hair can tangle if it is not maintained correctly.

Using a satin bonnet while sleeping and keeping the hair cleaned and conditioned are the best ways to ensure your investment lasts for years.

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Please CONTACT US if you need more assistance or have more questions.

We recommend all of our customers to use 2 - 3 bundles for a full head sew in. It all depends on your preference and how full and thick you like your hair. Please consult with your hairstylist.

Each bundle of hair we sell comes in a natural brown color. Color may vary, being that one donor's hair color is not precisely the same.

Yes, all of our extensions can be colored. Unfortunately, we don't offer coloring services; we recommend you let your licensed hair stylist color your hair extensions for the best results. 

Avoid coloring your hair often to keep your hair extension's cuticles intact. Hair cuticles are very important in protecting your hair. Thus, coloring your hair often strips away the hair cuticles causing hair damage.

WE ARE NOT RESPONSIBLE FOR DAMAGED HAIR AFTER COLORING.

Per confidentiality reasoning, S.Adams Collection cannot provide details of where our hair extensions come from. However, we ensure you that our raw virgin hair is 100% virgin hair that is unprocessed.

Our hair extensions can last up to 8 to 12 months (or longer) with proper care. Please read our hair care instructions in your order packet for your hair extensions care. Not properly caring for your hair extensions can cause damage to the hair extensions.

Our Raw Virgin Hair Extensions can last up to 1 - 3 years with the proper care. Virgin Hair is the best hair you can buy, and it is very much so worth the investment.

Co-Wash: Before installing your hair extension, always co-wash it. It is always best to wash your hair with a mild conditioner. Please use products that are sulfate-free. Avoid shampooing your hair unless the hair has excessive dirt or product buildup.

Condition Weekly: Conditioning your extensions weekly is very important for all our hair as it helps in keeping your hair soft, smooth, and moisturized. After washing the hair, use some leave-in conditioner so that the hair doesn't get dry. Always make sure that your hair products are sulfate-free.

Detangling: Detangling your hair frequently is important. Use your fingers to run it through and detangle your hair tangles. Avoid using a comb unless it is necessary. Always use a wide-toothed comb to comb your raw hair. Detangling your hair before and after you wash it and before you go to bed can prevent your hair from getting tangled and hair breakage.

Satin Cloth: While going to bed, cover your hair with a satin cloth. You can also use a satin pillowcase while sleeping to prevent your hair from getting into friction.

Hairstyling: Heat styling is something that almost all women love to do. However, heat is the worst enemy to your hair. Since the hair extensions have no way to get nutrition like your normal hair, using heat will strip away the cuticles from the hair and cause serious damage. Air dry your hair. If necessary, use a hairdryer only with cold air. Use heat protectant if you like to heat style.

Coloring: Avoid coloring your hair often to keep your hair extension's cuticles intact. Hair cuticles are very important in protecting your hair. Thus, coloring your hair often strips away the hair cuticles causing hair damage.

Keep It Tied: To avoid your hair getting tangled, always keep it tied. While traveling, keep your hair tied in a hair bun or ponytail. Once you reach the destination, you can untie the hair bun and enjoy your hairstyle.

When installing, we suggest using the fold-over method so that wefts are not damaged and can be easily reused.

ONLINE OFFICE HOURS

Monday - Friday : 9:00am - 4pm EST

Saturday : 9:00am - 12pm EST

Sunday & Holidays : CLOSED