SHIPPING & RETURNS
S.Adams Collection believes that every woman deserves to look and feel her best, and we are dedicated to providing women with the best possible hair experience. If you have any problems with your purchase, please feel free to contact us at CONTACT@SADAMSCOLLECTION.COM
We will make it our priority to respond to customer inquiries within 24 hours.
Shipping & Processing
Orders are processed Monday - Friday, excluding weekends and holidays. Tracking information is sent via email when your order is shipped out.
Please allow 3 - 5 business days for an order to ship after order processing. Order processing takes 3 days. All orders ship via USPS.
All orders require a signature upon delivery. This ensures your order is delivered to you and that it is not lost or stolen.
If your billing address differs from the shipping address, we will request a photocopy of your ID with the matching billing address to verify your order. This is to ensure the order is not fraudulent. If your billing address cannot be verified, unfortunately, we will have to cancel the order and issue a refund.
When you receive the order. If the order is incorrect, please e-mail us at email@example.com to initiate your return and we will be more than happy to assist you further. Returns are accepted if the following criteria are met:
- The hair is in brand-new condition and has not been used/worn. (hair tags & wraps are still attcahed)
- After 7 days since the package was delivered.
- The product is not a limited-time, discount code, or flash sale.
- The wrong item has been sent.
1. The buyer bears shipping back cost, except when wrong items are to customer.
2. Only applies to bundles, lace closures, lace frontals and clip ins.
3. Shipping costs are non-refunable and will be deducted from your refund.
We do offer extra shipping protection that protects your package in the event that it is lost or stolen. We suggest all customers purchase it. As we are not responsible for lost and stolen packages, we encourage all customers to purchase this protection.
Failure to purchase the shipping protection means that you are taking full responsibility for your item if it is lost or stolen.
Once purchased, your package is 100% protected, and your order will be refunded or replaced in any event that it's lost or stolen.
You can file a claim here to receive a full refund: https://claims.route.com
It can take up to 2 - 5 days to receive after shipment. We are not responsible for any customs fees that occur. A tracking number is emailed to your email on file once your order has been shipped.
Please make sure your email is correct.
Please allow up to 24 to 48 hours before tracking info becomes visible online after receiving your tracking information.
International Taxes & Customs Charges
International customers may be required to pay sales tax, duty, and/or Customs charges. All Taxes and customs charges are the customer's responsibility and are not included in the cost of the order or shipping charge. Taxes and customs charges differ depending on the country and state of the shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees relevant to you. S.Adams Collection is not responsible for any additional taxes and customs charges that are requested during the shipment of your order.
If an order is returned to us from the postal service, we can reship the order, but there is a re-shipping fee to re-ship the order. If you decide you would like to cancel the order after it is returned to us for a refund instead, the shipping fee will be deducted from the original purchase and there is a $25 restocking fee.
Discount Code & Sale Items
Items purchased using a discount code or sale are considered final sale and are not eligible for returns or refunds. This policy ensures that we can continue to offer discounts and promotions to our valued customers while maintaining the affordability and quality of our products.
Online Office Hours
Monday - Friday: 9:00am - 3pm EST
Sunday & Holidays: CLOSED